The KAEFER Compliance Helpline is a secure, web-based reporting channel available globally and in multiple languages. It allows employees, suppliers, clients, and other third parties to report suspected violations of the KAEFER Code of Business Conduct, Supplier Code of Conduct, internal rules, or applicable law – with the option to remain anonymous. This whistleblowing system ensures that concerns can be raised safely, confidentially, and without fear of retaliation.
Compliance Helpline
Compliance Helpline: Speak up, safely
How to submit a report?
Reports can be submitted through multiple channels:
- KAEFER Compliance Helpline (a web-based, anonymous system) – hosted externally for added confidentiality:
https://www.bkms-system.com/kaefer - Direct contact with Corporate Group Compliance via email, phone, postal mail or in person:
Email: compliance@kaefer.com
Phone: +49 421 3055 0,
Address: Marktstr. 2, 28195 Bremen, Germany
Protected & structured grievance process
The KAEFER Compliance Helpline also serves as a formal grievance mechanism, governed by the KAEFER Rules of Procedure for the handling of complaints. These rules outline how reports are processed – from investigation and corrective action to documentation – while protecting reporters from retaliation or discrimination.
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Why KAEFER’s Compliance Helpline matters
Our helpline is an essential pillar of KAEFER’s integrity framework. By offering a safe, transparent and confidential way to raise concerns, we encourage to Speak Up, are able to treat issues before they become critical and thus, uphold trustful interactions with our employees, clients and other stakeholders.